Firms › RBS Collective Investment Funds Limited ›

RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN2186780 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr and Mrs C complain that The Royal Bank of Scotland Plc didn’t treat them fairly when they had difficulty repaying their debts.Treatment in financial difficulty

It forced them to pay more than they could afford and didn’t suspend interest and fees.Charges and fees

They also complain that RBS didn’t respond to their complaint.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2186780.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.