Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN2184351 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

BOI has acknowledged it made a mistake in not closing an account when Mr and Mrs J told it to do so.Account closed or refused

Mr and Mrs J complain that Bank of Ireland (UK) Plc haven’t sent them regular statements of their accounts, or information about which accounts are open and which are closed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2184351.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.