Erudio Student Loans Limited

Financial Ombudsman decision DRN2183474 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr B complains that Erudio Student Loans Limited didn’t send him a deferral application form (“DAF”) when it should’ve done. As a result he didn’t apply in time to defer his loan repayments. And this, in turn, led to him running up arrears.Treatment in financial difficulty

It must also amend his credit file to reflect this if it has registered anything about the arrears on Mr B’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2183474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.