Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN2176342 Not upheld

Not upheldoutcome, as published by the Ombudsman

£162redress stated in the decision

Tue Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

A says his mother needs to use an automatic vehicle due to health issues. He says the loan was unaffordable as the repayments amounted to just under 50% of her monthly income.Irresponsible lending

Mrs B complains a fixed sum loan agreement financed by Hitachi Capital (UK) Plc was unaffordable and misrepresented.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2176342.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.