Nationwide Building Society

Financial Ombudsman decision DRN2167766 Upheld

Upheldoutcome, as published by the Ombudsman

£20,000redress stated in the decision

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Mr and Mrs R complain that Nationwide Building Society closed their accounts.Account closed or refused

The accounts were closed by Nationwide as it says Mr R hadn’t provided suitable identification.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2167766.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.