Kapama Limited

Financial Ombudsman decision DRN2163458 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Besides interest, the lender charged Miss P another £1,485 in fees. I don’t think that is a reasonable cost for the recovery of a debtCharges and fees

And it should amend Miss P’s credit file to show the debt as having been settled in December 2014, since that is what should have happened.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2163458.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.