Barclays Bank UK PLC

Financial Ombudsman decision DRN2148715 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sun Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

wrongly treated one of his transactions on his credit card account as a cash transactionCharges and fees

But it didn’t change its view on the nature of the transactionComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2148715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.