HSBC UK Bank Plc
Financial Ombudsman decision DRN2146416 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Thu Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mr B complains that HSBC UK Bank Plc closed his accounts saying they were dormantAccount closed or refused
HSBC wanted identification documents from Mr B before it would release his money to him.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2146416.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.