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Creation Consumer Finance Limited

Financial Ombudsman decision DRN2144853 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

He doesn’t believe he has been treated fairly as the non-payments were due to a bank error.Charges and fees

I don’t think I could fairly find Creation at fault for Mr L not receiving correspondence when he didn’t update his address.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2144853.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.