Santander UK Plc
Financial Ombudsman decision DRN2138424 Not upheld
Not upheldoutcome, as published by the Ombudsman
£145redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
his credit card was declined in error when he was out of the UKCard dispute or chargeback
Santander has confirmed that although it changed Mr H’s address records it continued to send correspondence to his old addressComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2138424.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.