HSBC UK Bank Plc
Financial Ombudsman decision DRN2137228 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Mon Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
refund any monies charged to Mr W and Mr D for safekeeping since August 2017Charges and fees
complain that they gave HSBC UK Bank Plc some important items for safekeeping, but then it couldn’t find themService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2137228.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.