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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN2123517 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
an immediate payment with a reference to another Co-operative Bank account will reach the destination account on the next working dayPayment delayed or failed
The Co-op accepts that it did provide poor service in dealing with Ms W’s complaint. She had a lengthy wait before she could speak to someone about this and then her complaint wasn’t dealt with properly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2123517.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.