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First Rate Exchange Services Ltd

Financial Ombudsman decision DRN2122535 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

She complained to FRES, saying its ID checks with the wrong date of birth had caused her to lose out on borrowing.Credit file reporting

Miss C complains about identity checks First Rate Exchange Services Ltd (FRES) carried out when she applied for a prepaid travel money card.Identity checks and access

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2122535.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.