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Capquest Debt Recovery Limited
Financial Ombudsman decision DRN2120894 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs W complains that Capquest Debt Recovery Limited contacted her about a debt that was not hers. She also complains that Capquest took too long to acknowledge its error, and that its offer of £100 compensation is insufficient redress for her distress and inconvenience.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2120894.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.