Barclays Bank Plc
Financial Ombudsman decision DRN2119972 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms P is unhappy that Barclays Bank Plc won’t refund the £548.69 payment that she made from her account. Ms P thought she was making a payment to a genuine company but she later reported it as a scam.APP scam refund refused
She’s also unhappy with the incorrect advice she was given by Barclays and believes she should be fully compensated for this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2119972.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.