APS Financial Limited

Financial Ombudsman decision DRN2115434 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Feb 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mrs M complains that APS Financial Limited will not refund a transaction on her pre-paid card account.Card dispute or chargeback

APS appears to have dealt with Mrs M’s claim in respect of the transaction particularly poorly – there was significant unexplained delay and APS seems to have dragged things out for a long time before eventually saying it could not assist further with the dispute.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2115434.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.