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Cabot Credit Management Group Limited

Financial Ombudsman decision DRN2114192 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

She’s explained that she’s been making token payments to her debt for many years and that she’s provided Cabot with evidence that she has no income to pay her priority debts and can therefore not afford repayments to this one.Treatment in financial difficulty

Miss R complains that Cabot Credit Management Group Limited (“Cabot”) are not writing off a debt she has with them despite her suffering from an incurable illness and experiencing significant financial distress.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2114192.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.