PSA Finance UK Limited

Financial Ombudsman decision DRN2107827 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

As such, I am satisfied that Mr Y had not kept up with the payments he agreed to make and the account was in arrears.Treatment in financial difficulty

Citroen Financial Services was at fault for seeking to take the direct debit in September 2009 and Mr Y incurred a £25 bank charge as a result.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2107827.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.