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Arrow Global Receivables Management Limited

Financial Ombudsman decision DRN2107770 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Arrow had charged £24 unpaid direct debit fees which may not have been fairly appliedCharges and fees

I cannot see any basis on which I can fairly order Arrow to stop charging interest or to reduce itInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2107770.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.