Bank of Scotland Plc

Financial Ombudsman decision DRN2105216 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Halifax refused to accept the court order Mr T had offered as proof of identity.Identity checks and access

I could see that Halifax has given Mr T some correct information. However, it has given this in a confusing way. It has also given him some information it now accepts is incorrect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2105216.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.