Santander UK Plc
Financial Ombudsman decision DRN2091623 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Dec 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Payment delayed or failed
In the Ombudsman’s words
Santander cancelled his bank card whilst he was abroadFunds blocked or frozen
errors by Santander UK Plc meant a cheque he paid in didn’t clear in time for a holiday abroadPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2091623.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.