Clydesdale Bank Plc
Financial Ombudsman decision DRN2090172 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Ms A complains that Clydesdale Bank Plc (trading as Yorkshire Bank) hasn’t treated her fairly when dealing with her financial difficulties on her mortgage.Treatment in financial difficulty
More recently it came to light that Yorkshire had miscalculated the payments Ms A needed to make.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2090172.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.