Halifax Limited

Financial Ombudsman decision DRN2084619 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Jun 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr A complains that Halifax did not give him notice of a change in the standard variable rate (SVR) on his mortgageInterest and rates

Halifax says it sent a letter in February 2012 giving Mr A three month’s notice that its SVR was increasingMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2084619.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.