MBNA Limited

Financial Ombudsman decision DRN2084433 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr C complains that MBNA Limited didn’t keep a satisfactory note of his conversation when he phoned it about a late payment on his credit card account.Charges and fees

Mr C is unhappy because MBNA didn’t keep a note of what was said in his phone calls.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2084433.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.