Santander UK Plc
Financial Ombudsman decision DRN2084233 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
I consider that the charges have been properly incurred and that it is not fair or reasonable to require the bank to refund them.Charges and fees
I consider that the adverse data recorded on Mr B’s credit file accurately reflects his operation of the account and the bank should not be asked to remove it.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2084233.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.