Bank of Scotland Plc

Financial Ombudsman decision DRN2084058 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

have complained about irresponsible lending by Bank of Scotland plc (trading as Halifax) in relation to a mortgage taken out in March 2008 and a further advance taken out in September 2008.Irresponsible lending

Mrs B and Mr M are vulnerable people and have never workedSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2084058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.