Barclays Bank Plc
Financial Ombudsman decision DRN2081927 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Wed Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Barclays has accepted it shouldn’t have recorded a default on Mr R’s credit history.Credit file reporting
I’m satisfied Barclays’ action caused Mr R unnecessary trouble and upset at a time when he was already suffering from ill-health.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2081927.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.