Barrington Lewis Limited

Financial Ombudsman decision DRN2081063 Upheld

Upheldoutcome, as published by the Ombudsman

£4,841redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Barrington Lewis should not be entitled to retain any administration fees given its poor management of the planCharges and fees

Barrington Lewis failed to fulfil its duties under the Office of Fair Trading (OFT)’s 2008 debt management guidanceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2081063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.