Barclays Bank Plc
Financial Ombudsman decision DRN2080970 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£695redress stated in the decision
Fri Nov 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
wrongly left adverse information on her credit recordCredit file reporting
compensation, consisting of £250 for sending the letter to the wrong address, £100 for a delay in dealing with the complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2080970.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.