National Westminster Bank Plc

Financial Ombudsman decision DRN2074305 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sat Sep 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Data and privacy

In the Ombudsman’s words

due to Mr D’s account being blocked because of NatWest’s concerns he might be the victim of fraudFunds blocked or frozen

NatWest hadn’t provided Mr D with the information he requestedData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2074305.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.