TSB Bank plc

Financial Ombudsman decision DRN2073333 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

refused to upgrade his Cash account to a Classic Plus accountAccount closed or refused

He says he was told by a branch of the TSB that making a substantial payment into that account and then making a request three months later would qualify him for an upgrade to a Classic plus account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2073333.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.