Barclays Bank UK PLC

Financial Ombudsman decision DRN2071228 Not upheld

Not upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Mon Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Mr and Mrs F have complained about the lack of help they received from Barclays Bank UK PLC when they fell into financial difficulty.Treatment in financial difficulty

Mrs F complained to Barclays about the lack of help and support she’d received. In particular, Mrs F thought the mortgage should have been put onto an interest-only basis in July 2017, and that Barclays should have passed her case over to the Customer Support Team much earlier.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2071228.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.