Nationwide Building Society

Financial Ombudsman decision DRN2067255 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Ms S complains about a number of cash withdrawals made on her Nationwide Building Society credit card account. She says she didn’t make the transactionsUnauthorised transaction

He also recommended Ms S’s credit file be amended and £250 paid for any distress and inconvenience this had caused. Nationwide accepted that it should refund the transactions and interest and also agreed to amend the credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2067255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.