Bank of Scotland Plc

Financial Ombudsman decision DRN2062973 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He also complains about the way it handled his complaintComplaint handling

the level of service Mr H received from Halifax, when he visited the branch to obtain a certified copy of his statements to submit with his visa application, fell below the standard he could reasonably have expected in the circumstancesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2062973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.