Santander UK Plc
Financial Ombudsman decision DRN2060433 Upheld
Upheldoutcome, as published by the Ombudsman
£720redress stated in the decision
Mon Jul 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr and Mrs D complain that Santander has not treated them sympathetically, taking into account Mr D’s ill health and financial difficulties.Treatment in financial difficulty
refund (i) £720 of arrears fees and (ii) £29 for mortgage litigation feeCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2060433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.