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Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN2059858 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any adverse information from Mr M’s credit file in relation to this agreement.Credit file reporting

I said that the issues concerning the satisfactory quality of the blinds appeared to now be resolved. For that reason I didn’t think Hitachi needed to do anything more in relation to that. But in relation to the sale of the finance agreements I said Hitachi were responsible for how its agent had brokered the agreement. I didn’t think enough care had been taken when the agreements were brokered.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2059858.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.