Barclays Bank Plc
Financial Ombudsman decision DRN2051321 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jan 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
She also found that a payee had been set up on her account that she knew nothing about.Identity checks and access
Barclays has accepted that its standard of service wasn’t up to the level that Miss W should have been able to expect.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2051321.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.