Lloyds Bank PLC

Financial Ombudsman decision DRN2050047 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

The redress will reflect the following practical considerations: ... Overdraft interest, charges and fees, and any loan fees that would not have arisen on the re-worked accounts should be refunded to the account with effect from the date they were paid.Charges and fees

Mr and Mrs G complain that Lloyds Bank PLC mis-sold them a 20 year fixed rate commercial loan.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2050047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.