TSB Bank plc

Financial Ombudsman decision DRN2049944 Upheld

Upheldoutcome, as published by the Ombudsman

£695redress stated in the decision

Mon Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

asked it to seek a refund under the VISA chargeback schemeCard dispute or chargeback

gave her confusing and misleading informationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2049944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.