National Westminster Bank Plc

Financial Ombudsman decision DRN2043475 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr M complains that National Westminster Bank Plc (“NatWest”) continued to apply interest and charges to his account when he was in financial difficulties.Treatment in financial difficulty

He adds that he asked the bank for help with charges three times after that, but it only waived the occasional charge.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2043475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.