National Westminster Bank Plc

Financial Ombudsman decision DRN2041278 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

NatWest had not downgraded the account when it was first asked, it had refunded the extra fees it had charged as a result.Charges and fees

Mr and Mrs B complain that National Westminster Bank Plc (“NatWest”) mis-sold them a packaged bank account in December 2009.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2041278.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.