Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN2036784 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mr W complains that Bank of Ireland (UK) Plc won’t refund money he says was taken out of his account. He says he didn’t withdraw or spend the money or ask anybody else to do so for him.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2036784.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.