Bank of Scotland Plc

Financial Ombudsman decision DRN2034987 Upheld

Upheldoutcome, as published by the Ombudsman

£1,050redress stated in the decision

Sat Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney

In the Ombudsman’s words

Miss F complains that Bank of Scotland plc continued to send correspondence to her late father, Mr F, after she’d told them about his death.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2034987.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.