Lloyds Bank PLC

Financial Ombudsman decision DRN2034952 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

In 2014 Ms M started to have trouble paying her overdraft. A payment plan was put in place, which Ms M didn’t meet.Treatment in financial difficulty

Lloyds subsequently undertook a review of its accounts and found that some of its overdraft fees shouldn’t have been applied to Ms M’s account.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2034952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.