Bank of Scotland Plc

Financial Ombudsman decision DRN2030942 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

She didn’t understand why her polite telephone calls and letters had been ignored.Complaint handling

Mrs C complained to this service. She was upset that the bank had disclosed details of the investment made on behalf of her son to her ex-partner which she believed breached the Data Protection Act 1998.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2030942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.