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Tesco Personal Finance Limited
Financial Ombudsman decision DRN2030345 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Sun Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Card dispute or chargeback
In the Ombudsman’s words
If Tesco has asked the credit references agencies to register negative information on Mr B’s credit file about this transaction it must now ask them to remove this information.Credit file reporting
Mr B complains Tesco Personal Finance PLC won’t refund him for a photography and modelling package he paid for using his credit card supplied by it.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2030345.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.