Santander UK Plc
Financial Ombudsman decision DRN2029140 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Sun Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Santander used Ms B’s old direct debit to claim the charges until the direct debit was stopped in July 2017.Charges and fees
Ms B complains that Santander UK Plc has unfairly recorded late payments on her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2029140.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.