AIB Group (UK) Plc
Financial Ombudsman decision DRN2027976 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked its access to an account and funds of £1500Funds blocked or frozen
It is also unhappy about the manner in which First Trust has dealt with it over the matter.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2027976.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.