Paratus AMC Limited
Financial Ombudsman decision DRN2024791 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr T complains that Paratus AMC Limited (trading as Foundation Home Loans or FHL) has unfairly declined his request to extend the term of his interest only mortgage.Mortgage administration
I consider this to be poor customer service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2024791.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.