Sander & Kay Limited

Financial Ombudsman decision DRN2024122 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

He complains that the company expects payment every 28 days rather than every month. He says the company levied charges when his payments were late.Treatment in financial difficulty

remove all charges and interest applied to Mr N’s account since 4 December 2012.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2024122.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.